SMS Messaging & Consent

Who sends these messages

HailMate (hailmate.com) is operated by HailMate LLC, and HailMate LLC is the registered sender (A2P brand) for text messages sent from this platform in the United States.

HailMate is a software platform for paintless dent repair (PDR) and hail-repair businesses. Repair shops use HailMate to send their own customers transactional text messages about a vehicle repair the customer has brought in — appointment confirmations, repair-status and ready-for-collection updates, and links to review and sign a repair authorization. Messages are one-to-one and low volume. No marketing or promotional messages are sent on this program.

How customers opt in

A customer only receives text messages after giving express consent. Consent is always an affirmative action — the box is unchecked by default, never bundled with any other agreement, and never a condition of service. Three opt-in paths, all with the same disclosures: (1) at the repair shop, in person or by phone, staff-assisted using the verbal script below; (2) on a repair shop's public web form (live example below); (3) when the customer e-signs their repair authorization on their own device (screenshots of the real page below, under "The repair authorization e-sign form").

The web form — live example

The consent step exactly as a customer sees it on a repair shop's public HailMate web form (demo — nothing is submitted or stored):

Full name Mobile number Yes, I agree to receive SMS updates about my vehicle repair from the repair shop — appointment confirmations, repair-status and ready-for-collection updates, and links to review/sign a repair authorization. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Consent is optional and not a condition of service. See our Privacy Policy and Terms & Conditions.

Submit (demo only)

The repair authorization e-sign form — screenshots & live example

The repair authorization is sent to the customer as a single-use secure link (by SMS or email), or opened on the shop's device with the customer present. Because each link is tied to one specific vehicle repair and expires, the page itself cannot be given a permanent public address — so these screenshots are captured from the real production page, and the same consent step is reproduced live on this page underneath them.

The SMS consent checkbox sits below the signature sections, in its own "Optional" block. It is unchecked by default, is not part of the authorization the customer signs, and the "Sign & Submit" button works whether or not it is ticked — consent to texts is never a condition of authorizing the repair.

The consent step, close up — unchecked by default, with the full disclosure (message types, "Message frequency varies", "Msg & data rates may apply", "Reply STOP to opt out, HELP for help").

The whole page as the customer sees it (example data): open full size. The optional SMS consent block is at the bottom, separate from the three signature sections.

Your full legal name

Optional — text message updates

Yes, I agree to receive SMS updates about my vehicle repair from the repair shop — appointment confirmations, repair-status and ready-for-collection updates, and links to review/sign a repair authorization. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Consent is optional and not a condition of authorizing the repair. See our Privacy Policy and Terms & Conditions.

Sign & Submit (demo only)

Verbal consent script (phone & in person)

"Would you like to receive text messages from [repair shop name] about your vehicle repair — appointment confirmations, repair-status and ready-for-collection updates, and links to review or sign your repair authorization? Message frequency varies and message & data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Receiving texts is optional and not a condition of your repair. Do you agree?"

If the customer agrees, staff tick the same unchecked consent checkbox in front of the customer. Every opt-in stores the exact disclosure text shown or read, a timestamp, and the capture source in an append-only consent ledger.

Message frequency, rates & opting out

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe ("You are unsubscribed and will receive no more messages. Reply START to resubscribe."). Reply HELP for help ("Repair updates via HailMate. For help, contact your repair shop. Msg & data rates may apply. Reply STOP to opt out."). Reply START to resubscribe.

Example messages

Every message sent to a US number is automatically prefixed with HailMate: — so the recipient always knows who is texting — and carries Reply STOP to opt out, HELP for help. These are the message types sent on this program; there are no others:

• "HailMate: Your assessment appointment with [Repair Shop] has been confirmed: Tue Jul 28 at 9:00 AM, 120 Main St. If you need to reschedule, please contact us on (615) 555-0142. — [Repair Shop] Reply STOP to opt out, HELP for help."
• "HailMate: Hi Jane, please review and sign the repair authorization for your 2022 Toyota RAV4 at [Repair Shop]: https://hailmate.com/sign/… Reply STOP to opt out, HELP for help."
• "HailMate: Good news — your 2022 Toyota RAV4 is ready for collection at [Repair Shop]. Reply STOP to opt out, HELP for help."
• "HailMate: Hi Jane, your invoice for the repair of your 2022 Toyota RAV4 at [Repair Shop] is ready to pay: https://hailmate.com/pay/… Reply STOP to opt out, HELP for help."
• "HailMate: Hi Jane, this is Dave at [Repair Shop] — your parts arrived this morning, so we're still on track for Friday. Reply STOP to opt out, HELP for help."

Your information

A customer's mobile number and SMS opt-in consent are used only to deliver these messages and are never shared with, or sold to, third parties or affiliates for their own marketing. Full details: Privacy Policy · Terms & Conditions.